The staff at Sun Ranch is great. I feel like they know my pets and that they pay special attention to my "babies"! The facility is always clean and well kept. I have used both the kennel and the doctor. I really like Rikia, (the Dr)-she talks to me like a friend, doesn't make me feel stupid although I don't know much about animal maladies and is concerned about my feelings. I think she knows that when we bring our 4-legged family members to her, we could be a little bit more than frightened for our pets. I am glad she's here!