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Readington Animal Hospital

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Readington Animal Hospital

Whitehouse Station, NJ
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Readington Animal Hospital
Readington Animal Hospital
(8 Reviews)
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Whitehouse Station, NJ 08889
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
When my family needed to be out of town for a weekend for a family event, I needed a qualified caregiver for my elderly dog, who has cancer. Our regular veterinarian does not offer boarding services, so I contacted Readington Animal Hospital. They wanted to do a complete exam on him before committing to boarding him, and that seemed like a very good idea. The day before our trip, Dr. Costlow did a complete examination on our dog, and I was pleased with the consultation, since he took plenty of time to answer all of my questions. He reassured me that my boy was perfectly stable and well enough to be left for the weekend. The very next day (a Friday), I dropped the dog off with his food and his medication (one pill per day). Not only did I write the amounts and directions on the form the hospital provided me with, I also write directly on the food, and provided his medication in a days-of-the-week pill box, with a label attached right to it with instructions. It was all very basic--one pill per day, at night; feeding twice per day.

I picked the dog up 3 days later, on Monday. The first thing I noticed was that the dog smelled TERRIBLE. I wasn't very concerned about this, because I had requested they not bathe him (for $38, I'd rather bathe him when I got him home). However, as soon as I let the dog out of the car at our house, he ran to the yard and shot a stream of bloody diarrhea out of his body. I was shocked, and ran inside to call Dr. Costlow. He was very unconcerned and asked if I had any Kaopectate I could give the dog. Kaopectate? I reminded him that the dog has cancer, and that the doctor himself had just evaluated him on Thursday and the dog was fine. "He's probably got an upset stomach from being boarded." I explained that it was LIQUID BLOOD that was coming out of the back end of the dog, and at that point he suggested that I bring him in to the office, but still did not seem very concerned.

I decided to bring my dog to my regular veterinarian, who took one look at him, hooked him up to intraveinous fluids, gave him an injection to stop the diarrhea, administered barium to seal off what was an obvious GI bleed, and took him off of his cancer medication, replacing it with two other pills for the next 5 days.

At this point, we are not sure what exactly happened while my dog was under Dr. Costlow's care. It could have been a virus, it could have been a reaction to his cancer medication (which he has been on for the last 6 months with no prior reaction). Regardless of the cause, Dr. Costlow not only DID NOT NOTICE that my dog was in a state of medical distress, but when I brought it to his attention, he remained unconcerned. And by the way--he has not taken the time to call to follow up to see how my boy is doing.

Bottom line: If for any reason you need to leave your pet overnight, you cannot be assured that he will be cared for in any more than the basic way at this veterinary hospital. If your pet has a medical condition, I beg you, PLEASE do your research and find another care solution.
by Anonymous xxx.xxx.107.54
June 08, 2013
Would you recommend this animal hospital to others?
I Already Have
Did this provider have reasonable prices?
Yes
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.15.159
June 03, 2013
On the outside this veterinary office and veterinarian seem wonderful. It's behind the scenes where things turn sour. They mistreat the animals that stay overnight or come in the back for procedures. Out of the owner's view, anything can happen. The office is only tidy in the front. The back is a complete mess and very unsanitary. The place is very expensive and the doctor hikes up the price on anything he can to squeeze every penny out of the owners, even if they can't afford it. I would not recommend this office to anyone due to the mistreatment and neglect the doctor has for the animals and, in turn, their owners.
by Annonymous xxx.xxx.137.48
April 09, 2013
Would you recommend this animal hospital to others?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.160.10
September 26, 2012
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
Did this provider thoroughly explain the risks and benefits of your treatment?
I think so
Was this provider's office clean?
It was satisfactory
by Anonymous
May 17, 2011
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Was this provider's office too loud?
No, it wasn't too loud
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
May 06, 2011
Did this provider prominently display their diplomas or business license?
Yes
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous
April 16, 2011
They have a huge selection of medication available for pets and fully explain the benefits and possible side effects that each one presents. They also provide flea protection by the month, if you prefer to buy it that way. It's such a great place. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. I have never seen my pets so calm at the veterinarian before. They really seem to have such a gift with animals here. They always made sure that I wasn't in any pain. I felt very safe in their care. I definitely trust them.
by Anonymous
March 09, 2011
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Whitehouse Station, NJ 08889