They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. They always educate me on what's best for my pets and give me great advice on ways to help them live a long, healthy, and happy life. I'm thankful for all that they do. I got an appointment quickly. I've never had to wait too long. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded.