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The Banfield Pet Hospital

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The Banfield Pet Hospital
The Banfield Pet Hospital
(3 Reviews)
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Hamilton, NJ 08691
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Consumer Feedback

(3 Reviews)
Service
3 star average for Service
Environment
2 star average for Environment
Recommended
4 star average for Recommended
Value
1 star average for Value
Banfield is a SCAM. Part of the staff, including the veterinarian's, job is to convince you to sign up for their annual services and they don't do a single thing beyond that. The fact that the "veterinarian" was acting like a sales person should have been a huge red flag to me...

They charge you a ridiculous amount of money for the simplest things. I was convinced to sign-up for the early kitten wellness plan plus when I got my new kitten. I have an older cat that has always gotten his preventative medicine and care from a real vet so he doesn't go to Banfield. When I brought my kitten to them for a regular appointment (I didn't know they were a scam vet at the time), they convinced me that signing up for their annual package is the better deal and will "save money".

It has cost me so much money! Every single time I take her to Banfield to get "routine" care that is "included in the package" I signed up for, they charge me additional for things I did not agree to. For example, I signed up for the more expensive package so that I could get her a spay. I pay $35 a month. When I took her in to get her spay that's "included in the package", they then informed me that they are going to charge me an additional $60 for a "urinalyses that's not included" and "take-home medicine". I could have easily paid far, far less money this year by taking her to a REAL vet like I did with my first cat.

I won't be taking my kitten back to them in the future even though I still have a package with them. You can't cancel because it's an annual contract. The only way out is to pay the "full cost of services rendered" (which they have listed as bloated and unrealistic). My kitten gets very sick and throws up when she gets home every time she goes to them and they hurt her leg really badly during a routine fecal analysis. She had to wear a bandage and limped for weeks. She is terrified of this place. My other cat has never had problems like this with a vet. I'm worried that they might accidentally kill her if I take her to another routine appointment at Banfield.

Be warned and steer clear of this place!
by Marie xxx.xxx.210.106
January 29, 2013
Was this provider's office easy to locate?
Only with clear directions
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider offer flexible appointment times?
Yes
Was this provider late to your appointments?
Sometimes, it was a little frustrating
by Anonymous
August 23, 2011
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
by Anonymous
July 14, 2011
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Map and Directions
Hamilton, NJ 08691