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Marlborough Veterinary Clinic

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Marlborough Veterinary Clinic
Marlborough Veterinary Clinic
(5 Reviews)
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Marlborough, NH 03455
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Consumer Feedback

(5 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
After being referred to this veterinarian by another vet for our dog’s condition, we spent $1200 spent on diagnostics for our dog, with the outcome being that our dog needed a strict diet of chicken and rice only. For 4 years, we prepared and fed chicken and rice for him. Knowing that our dog was 15 years old, didn’t want to do any more painful, diagnostic tests done on him and wanted to focus on making the best of his remaining life. A month before he died, we took our (now 15 year old) dog in for a rabies shot and was pressured by Dr. DeSena to have a dental cleaning done. Worried about the risks of putting a dog of his age under anesthesia, we declined putting him through that procedure. Not long after, our dog took downhill turn and once it didn’t seem fair to continue prolonging his life. When took him to vet clinic to be euthanized, Dr. DeSena gave absolutely no emotional support. He was cold, insensitive, and made me feel like I hadn’t cared properly for our beloved dog, which couldn’t have been further from the truth. Final words from vet weren’t any “sorry for your loss”, but rather a “be careful as you pull out, cars whip around the corner and you’re distracted.” I called the clinic to let them know how upset I was about the way I was treated and Dr. DeSena never called back or apologized for his rude, insensitive behavior. I would not recommend Dr. DeDena and won’t be using their services in the future.
by Google U xxx.xxx.197.58
November 12, 2014
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
by Anonymous xxx.xxx.96.21
February 03, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.182.227
April 06, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by Anonymous
October 31, 2011
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
May 26, 2011
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Marlborough, NH 03455