They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. They have the greatest designated area for pets to go to the bathroom here, which is extremely convenient. I never have to worry about scouting out a place for my dog to go pee and It is so well kept too. Their prices were very fair. The level of care you get for the price is outstanding. They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot.