I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. The staff here goes above and beyond to make my pet and me feel at home. They are the friendliest people! They had quite a few interesting magazines, which made my time in the waiting room go by much faster. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else.