Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. If I were in need of a kennel for my pet I would definitely take them here. The kennels and holding areas in their office were some of the cleanest I have ever seen. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They are always prepared for my appointment and remember everything about me.