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River Valley Equine Clinic & Small Animal Hospital

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River Valley Equine Clinic & Small Animal Hospital
River Valley Equine Clinic & Small Animal Hospital
(26 Reviews)
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Niles, MI 49120
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Consumer Feedback

(26 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
3 star average for Value
Excellent Equine Vet.
by Creig Bowland xxx.xxx.132.9
July 17, 2023
River Valley in Niles treated us and our puppy Kayla in the worst way today. After her dying during recovery, we went to pick her (and our other puppy) up. We waited at the counter for 5 minutes ---Charlize and I both crying and 3 women behind there not helping a customer --- When they waited on us and came back up front I was handed JoJo and Kayla was in a box. They were shocked I was upset that she was just being passed over the counter in a box as if she was a piece of mail. Then we were told there were not any rooms available so we could wait in our car for someone to come out and talk to us. Roger took her to the back of the truck to wrap her in a blanket. What he found was beyond horrific! The box was too small for her, he had to rip it down at the corners to get her out. She was on a dirty towel with her own feces and had feces all over her rear. They didn't even clean her up. To add insult to injury, the clerk walked out after Roger threw their box back in the office and asked if we still wanted to talk to someone. When I told her no I didn't want to talk to any of their fricken Drs she said 'oh my God you guys are being so unreasonable'. Then told us 'I didn't kill your dog'!! Huh, really??? She's lucky I was holding JoJo or she would have had her glasses and smirk taken right off her face!

After taking JoJo to another vet this afternoon to make sure he was fine since I pulled him early we were told that any surgery for a dog of her breed was extremely high risk. Gee thanks River Valley, your vet tech never bothered to mention that when I asked her specifically what we should know or watch for with a short snout breed!!!

I used to hear great things about Dr Brandt......maybe he used to be good but his 'all vet tech' assembly line is terrible and your staff is so insensitive!
by Nicole xxx.xxx.206.231
April 18, 2017
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.206.155
October 29, 2013
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were you able to relax during your appointment?
No, I was on edge
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
by Tammy Radecki` xxx.xxx.122.132
October 02, 2013
They saved my dog's life! You could tell they had a genuine care for our dog. The vet had to do and emergency spay, after going to and emergency vet in South Bend that almost talked us into having our dog put down.The River Valley vet gave me his mobile number to check in on our dog every few hours.We now consider them part of our family.
by Tara xxx.xxx.6.154
September 29, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Was it easy to find parking at this provider's office?
Yes, it was convenient
Is food and water always available for your pet at this veterinarian's office?
Always, there's no fear of your pet going hungry or thirsty here. They have bowls all over the office.
by Anonymous xxx.xxx.250.142
August 07, 2013
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was this provider late to your appointments?
No, they were on time
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.63.18
February 13, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider treat their staff well?
Yes, they treat their staff with respect
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Were you able to relax during your appointment?
Yes
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Sharikay xxx.xxx.122.146
February 08, 2013
Was this provider's office clean?
It was satisfactory
Did this veterinarian fully explain your pet's condition?
Yes, I had a clear understanding of my pet's condition
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Did this provider have reasonable prices?
They were decent, but not very affordable
by MarLav xxx.xxx.250.172
January 26, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you experience unnecessary pain during your visit?
No
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by jo mcomber xxx.xxx.24.220
January 24, 2013
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Niles, MI 49120