They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I will definitely refer my friends and family here. They were great and I think more people should know about them. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. The vets and staff here were so nice and helpful; I have already told my loved ones that they should start coming here.