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Dr Lauralyn Brown

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Dr Lauralyn Brown
Dr Lauralyn Brown
(11 Reviews)
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Turners Falls, MA 01376
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Did you leave the animal hospital feeling satisfied with your visit?
Yes
Does this provider give unbiased advice?
Yes
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.244.74
January 16, 2014
I called Dr. Browns office yesterday because I found a lost dog that was registered as having it's rabies shots at her office. When I called to ask them information, their employee Maggie(wouldn't give me her last initial) proceeded to tell me that they had more important calls to take than from someone who wasn't a paying customer. I asked her just to hang on while I jotted down the few things she did tell me and she immediately informed me that they didn't have time for me. When I asked her to wait just a moment while I made notes, she actually told me that she was just going to hang up on me because it was not beneficial to stay on the phone with me. After she HUNG UP ON ME..... I called back and asked to speak with the office manager. A woman named Cheryl came on the line and that she agreed with Maggie that they only had ONE phone line and therefore needed to hang up on me because they had "higher priority" people that they needed to deal with. When I suggested that they have more then one phone line, Cheryl told me that that was, (I quote) "NONE OF MY BUSINESS". I asked to speak to the Dr. Brown because I was really concerned with this dog, and she then informed me that she was in fact going to hang up on me as well due to the fact that they had (I quote) "More important phone calls to attend to." I know I will NEVER bring my animals to this Vet Office. I can't speak to the nature of Dr. Brown, but the women running the office don't seem to care about callers who are not paying customers. Enough said, Right????
by Shawna xxx.xxx.214.11
September 24, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this veterinarian have a large selection of medication available for your pet?
Absolutely, they are always in stock and even offer flea medication by the month
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by scrapadelic xxx.xxx.136.113
August 14, 2013
I came to this office after my last vet closed his practice. My dog had several problems which I brought to their attention over a year ago. They kept focusing on his weight, exercise & diet which I explained I've been monitoring closely for years and hasn't made a difference. It's now a year later. I brought my dog in for his regular check up. They checked him out and gave him several shots. At the end of the exam they told me I needed to make another appointment for blood work to find out what's wrong with my dog. In the mean time, I just paid over $300 for the current appointment. Then they told me the blood work would cost another $300. Had they discussed this with me before giving him all his shots, I would have opted to only get the rabies vaccine so I could afford the blood test. 4 weeks later and my dog has had two seizures which he's never had. His hips have given out on him and he's still occasionally vomiting bile which has been going on for more than a year. I thought I was going to have to have him put down, but I called the office to speak to the vet and figure out what my next step should be. The vet had been out sick for a while and a substitute was there. I was told this person couldn't speak with me because they were finishing up in an hour and wouldn't be back until the next day. There were no other employees/technicians that could speak with me either. So I asked that my dogs records be immediately transferred to another vet who could help me. They said they would do it right away. 3 hours and it hadn't been done. I called back and spoked to someone who just came on shift and he said he would do it right away. The new vet finally got the records about a day after I made the request.
by Anonymous xxx.xxx.185.31
May 02, 2013
Did this provider answer all of your questions?
Yes
Does this provider promptly return your phone calls?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
by Anonymous
February 09, 2012
Did you leave the animal hospital feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous
January 25, 2012
Was this provider's office clean?
Yes everything was neat and sterile
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
November 16, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider offer flexible appointment times?
Yes
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Was this animal hospital's staff friendly?
Yes
by Anonymous
October 21, 2011
Does this provider offer any coupons, discounts or promotions?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
by Anonymous
May 06, 2011
Was this provider's office too cold?
No, it was fine
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous
March 15, 2011
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Turners Falls, MA 01376