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Spruce Hill Veterinary Clinic

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Spruce Hill Veterinary Clinic
Spruce Hill Veterinary Clinic
(11 Reviews)
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Springfield, MA 01118
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
think they care a great deal about their customers and their pets and will do their best to give it to you straight but with care. they are busy which is a good thing it shows they are needed and wanted. the place is clean and the staff is as friendly as they can be in a busy work environment the focus is on your animal. dr himmestein had always tried to be fair and giving in my financial crisis and what vet does anything at a reduce price or treats wildlife for free. to me this is their way of giving back and it says a lot about who they are at spruce hill. kudos to them and the staff always working hard and sometimes with not so nice people. god bless them for all the good they do and will continue to do. for sherry who mothers, nutures and advices always with a loving heart. you've got my loyalty and my animals and my friends and my all my customers pets from perfect paws per our referral for all the good you at spruce hill do. thanks to all of you
by CHERYL xxx.xxx.122.106
May 01, 2015
Would you recommend this provider to others?
No
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did the staff keep the temperature in the waiting room pleasant?
Mostly
Was this veterinarian friendly?
Not Really
Did this veterinarian fully explain your pet's condition?
No, I left frustrated and confused
by Anonymous xxx.xxx.137.35
August 21, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
I Already Have
Is this business handicap-accessible?
Yes
Were the examining rooms clean and free of odor?
Yes
Did this provider give the impression that they cared about your concerns?
Yes
by Tellulah xxx.xxx.201.143
July 10, 2014
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.243.82
February 10, 2014
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Was this veterinarian able to perform all basic as well as complicated procedures?
Absolutely! They handle everything from annual shots to complicated illnesses, with competence and loving care
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
by Anonymous xxx.xxx.151.123
April 10, 2013
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Were the examining rooms clean and free of odor?
Yes
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Were you able to relax during your appointment?
Yes, I was completely at ease
by Anonymous xxx.xxx.225.80
April 09, 2013
by Anonymous xxx.xxx.229.96
February 24, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.165.204
April 26, 2012
After several years with this vet practice, we're not going back again. First of all, the vets are always too busy. We wait for awhile, which is OK--what isn't is that appointments always feel like a crisis. Whichever vet we saw, they were called away continually during our visit to answer the phone, to answer questions, and to check in on other patients. It has always seemed overbooked and frantic.

The other reason we're leaving is simply that their general philosophy doesn't match ours when it comes to caring for our dog. For instance, we do careful research and feed our dog high quality food recommended by a number of reputable sources. One vet cautioned us against feeding him anything the vet "hadn't heard of" and recommended a string of cheap dog chows including Alpo. I had the impression the vet was at least unwilling to find out more or give us the benefit of the doubt when it came to something he hadn't already heard of.

They also don't believe in what they would call excessive dental care for dogs, arguing persuasively that especially in older dogs general anesthesia can be risky. I do think, however, that thinking got in the way of adequate preventive care for our dog. For several yearly visits in a row I'd ask to have his teeth looked at, hoping they would be cleaned. I wish at this point we'd left their practice. Eventually, our dog got their attention when teeth had to be removed. He had many small teeth pulled (typical for small, older dogs). While he was out, his teeth may have been scaled but they were not cleaned to the degree I was expecting. I wasn't expecting them to be polished, I was simply expecting tartar to be removed. Only 8 months later we were back to have our dog treated for an abscessed tooth. He was back under general anesthesia, had more teeth removed and, I think only because I insisted, were his remaining teeth satisfactorily cleaned.

The younger staff have always been friendly and fully competent. The receptionist can be brusque and has occasionally given us misinformation.

I've had several dogs and many good vets over the years and across the country. The only one I've only ever been dissatisfied with is Spruce Hill Veterinary Clinic.

Ultimately, I feel a young, healthy animal could get good care. We're leaving for the accumulation of mistakes, inattention and differing philosophies.
by Anonymous
February 16, 2012
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous
May 21, 2011
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Springfield, MA 01118