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Lagrange Animal Hospital Psc

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Lagrange Animal Hospital Psc
Lagrange Animal Hospital Psc
(32 Reviews)
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501 South 1st Street La Grange, KY 40031
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Consumer Feedback

(32 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
love Dr. Heye and staff
by Valerie xxx.xxx.179.62
June 06, 2019
They have always been excellent with my pets. Great place to take your animal due to the excellent care they give. Great services at great prices.
by Bobby King xxx.xxx.55.30
June 14, 2018
Dirty facility cruel to any dog that growls
by Ken xxx.xxx.217.211
March 22, 2016
Good vet, cheaper services and definitely a great place to take your pet when you want to care for them without breaking the bank. Doctors and staff are very nice and can always answer questions.
by Courtney xxx.xxx.69.179
August 07, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider seem knowledgeable and competent?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
by Anonymous xxx.xxx.18.10
July 21, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Does this provider remember you and your circumstances at every appointment?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
by Tracy Laverty xxx.xxx.162.1
May 24, 2014
Would you recommend this provider to others?
Yes
by Anonymous xxx.xxx.244.116
May 16, 2014
My first visits to this facility were very positive.

My wife and I have a dog with an eye issue (a female Chihuahua named Bella). We had made an appointment and upon arrival we had almost no waiting time (about 5 minutes).

The staff was accommodating, and Dr. Hines is very personable; as funerals are meant for the living and NOT the dead, so, too, much of a vet's work is sometimes more about soothing pet owners' concerns than about the particular health issue of the animal (the psyche of the pet owner is accommodated).

Dr. Hines was very good with Bella, handling her well (and Bella sat quietly and patiently throughout). Dr. Hines walked us through the exam, explained what was going on, and discussed protocols for follow-up. She was thorough and pleasant. Our follow-up visit several days later was equally pleasant.

Also, the facility was clean and QUIET--something one doesn't always find in a veterinary service (the lack of peace in such places usually comes from pet owners with poorly trained or undisciplined animals which says more about the OWNER than the animal)..

And, finally, this has to be one of the most REASONABLY priced care-givers in the area. Our dog got a series of updated shots for only $16!! And the office visit, considering all that had to be done on the first visit (eye exam, dilation, medications provided, etc.) was likewise less than expected.
by Bill Chambers xxx.xxx.145.198
March 24, 2014
It is truly upsetting to see a business owner compromise his own business, his profits, his employee’s livelihood, and his partners practice by treating a paying customer (myself) so rudely that I would NEVER go back, nor would I ever recommend anyone to the practice. At LaGrange Animal Hospital I met with Dr. Phillip Heye. He didn’t greet me with a warm welcome, nor did he greet my new puppy with one but I overlooked that, for everyone has their days. But as the visit moved along Dr. Heye’s tone was condescending and very rude remarks were being made. I was reprimanded for my nervous dog and the more Dr. Heye made me uncomfortable the more uncomfortable my dog seemed to become. When a female assistant walked in and proceeded to take my dog to the back I was giving my dog encouragement and telling him that he was a good boy. Dr. Heye’s response to me telling my dog he was a good boy was…”What is it that your dog is doing is exactly”? He also never called Gus by his name. He referred to him as ‘this dog’ or ‘that dog’. A few minutes later the kind assistant returned Gus to me and she apologized for the Dr. Heye’s behavior. You could see that she was embarrassed by his behavior. I have struggled with making the decision to return or not because our initial and first visit was with Dr. Bridgett Hines. My now deployed fiancé met her and came home with nothing but wonderful things to say about her and the practice. That is what made me return for our next and ultimately our last visit. I will not be going back. I have never been treated nor spoken to in such a manner that I felt compelled to tell the world. You Dr. Heye should be ashamed of yourself. You have singly cost your practice a, what would have been a very loyal, client and if you had stepped out from the back of the office, I would have told you that myself, face to face! I can’t imagine that I have been neither the first, nor the last person you have cost your practice.
by JG xxx.xxx.129.130
February 27, 2014
I've always taken my pets to see Dr. Heye and Dr.Hines. They've always been straight forward with me and what would be best for me pets. I trust them and their judgment. We also have our pets boarded there. Always a comfort knowing they have what they need while we are away.
by Animal lover xxx.xxx.160.125
February 22, 2014
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Map and Directions
501 South 1st Street, La Grange, KY 40031