They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.