My pets love it here and they are never anxious to leave (however it could be due to all the fun treats they get) . Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. The chairs in their waiting room weren't the best but they served their purpose and I couldn't complain. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful.