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Greenwood Park Veterinary Clinic

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Greenwood Park Veterinary Clinic
Greenwood Park Veterinary Clinic
(20 Reviews)
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1200 Blk Of N Madison Greenwood, IN 46142
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Consumer Feedback

(20 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I've gone to Dr. Henry for years, and I think that he's great, along with his very friendly wife. My issues just came about recently. My file has been lost, and every time that I go in there now, they look for 5 minutes for my Dog's file and they can't find it. And then they look at me like i'm some stranger off of the street or that I'm the reason the file is missing. All i know is I go in one day, and they have my dog's file with all of the pertinent information, and then the next time it's missing. My thing is, can't they just start a new file, so next time that I or my wife go in, we don't have to wait an extra 5 minutes, and cause the other people in the waiting room to get impatient because I'm holding them up, all on account that they've misplaced my file. The last three times that I've been in there, this is what happens. It's just getting old. Also, and this just makes matters worse, we needed to swing by there this week and get heart medication for our dog. So I call and double check that they have the medication, which they do, and of course they tell me that they can't find me in their system, flash forward 5 minutes later and I ask them when they close, they say 7 PM. So at 5 pm, I get off of work, come all the way from Carmel to Greenwood, get there at 6 PM, and no one is there. Their hours on the door clearly state 7 PM, I was told by the man on the phone 7 PM, yet here I am, the only one in the parking lot. I put off other things that evening just so i could get the heart medication for the dog, was told that they were open at 7, and nobody was there. These two issues, have really got me concerned about their organization as a company. I'm still going to go there, because I love Dr. Henry, but if one other issue happens, then I will be taking my business elsewhere.
by Anonymous xxx.xxx.5.25
June 06, 2013
Are you going to visit this provider again?
Without a doubt!
Was the waiting area spacious?
Yes
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous xxx.xxx.10.15
April 17, 2013
Was this provider's office clean?
Yes everything was neat and sterile
Did you leave the office feeling satisfied with your visit?
Completely!
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.226.73
March 27, 2013
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this animal hospital use current and safe equipment?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.184.154
March 15, 2013
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did you feel safe in this provider's care?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous xxx.xxx.252.60
March 05, 2013
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was this veterinarian gentle when caring for your pet?
Not really, it was a little upsetting
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.212.55
December 05, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous xxx.xxx.5.25
December 03, 2012
None of the vet techs are licensed .
by Fatboy xxx.xxx.100.32
November 15, 2012
Was this veterinarian friendly to your pet?
Sort of, not overly friendly however
Was this provider's office too cold?
Way too cold, I thought I would catch hypothermia
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.44.61
October 17, 2012
Were you able to relax during your appointment?
No, I was on edge
Would you refer this provider to a family or friend?
No, I wasn't impressed
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Does this provider have a good professional reputation within your community?
No, they aren't known for being skillful
by Anonymous xxx.xxx.88.172
September 29, 2012
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Map and Directions
1200 Blk Of N Madison, Greenwood, IN 46142