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Associated Veterinary Clinic

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Associated Veterinary Clinic
Associated Veterinary Clinic
(13 Reviews)
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912 Walnut Street Washington, IL 61571
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Consumer Feedback

(13 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Would you recommend this animal hospital to others?
Yes
Does this provider remember you by name?
Sometimes
by Anonymous xxx.xxx.115.38
May 23, 2014
Incredibly deceptive business practices! I was a long time customer, and bit my tongue for too long. They will charge you for things without your permission, push unneeded services and then will be happy to tell you that it's just policy and you as the customer don't have the right to be unhappy. Sorry, but if deception and dishonesty are your policy, that's a big old red flag in my book. Stay away for the good of you and your animal.
by Scott xxx.xxx.141.67
November 25, 2013
Would you refer this provider to a family or friend?
Yes
Does this provider always put the customer first?
Yes, they always put customers first
Was this animal hospital's staff friendly?
Yes
by Anonymous xxx.xxx.89.66
October 28, 2013
We have taken both our cat and dog to this vet. Dr. Ryan is the one that we normally schedule with, but Dr. Annette is also very good. We had to put our cat down and they shed some tears along with us. Our dog had to have surgery for suspected cancer and all the treatment options were fully explained in terms we would easily understand. I am an RN, but when it is a member of your family....you tend to not always hear everything. They printed out the options along with the costs. We made our decisions about the surgery...what we did and did not want to have done. We were never made to feel badly about not having a biopsy of the tumor (we would treat our dog the same regardless of her diagnosis). I have been to another vet in town that made us feel badly about putting our other cat down because there was "still so much that we could do to prolong her life." Look, we made the agonizing decision to let her go, loaded her up in the car, drove there crying our eyes out, then we were shamed for not doing more for our 16 year old cat!!!!! We never went back there. The positive side to that is that we were forced to find a new vet and we found a great facility, with wonderful staff, at Associated Vet!! We have been fortunate enough to spend almost 2 more great years with our dog after the surgery. We will have to put her down soon, but the staff at Associated Vet. makes the process more tolerable. Washington is blessed to have such a great veterinary clinic in town....Thanks Dr. G., Dr. Ryan & staff!!
by S.B. xxx.xxx.188.204
June 28, 2013
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Does this provider always put the customer first?
Yes, they always put customers first
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
by Anonymous xxx.xxx.153.49
February 06, 2013
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this veterinarian offer emergency after-hour services?
No, there is no way to reach this vet if it is after business hours
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.187.198
January 18, 2013
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did the veterinarian allow you to stay with your pet at all times?
Yes
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
Were you able to relax during your appointment?
Yes
by Marsha Van De Voorde xxx.xxx.241.102
January 02, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.215.198
July 30, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
January 05, 2012
When my cat was injured by my dog over the holiday and suffered a severe bloody nose I took her to see Dr Ryan. She is extremely friendly and took good care of Anneliese who was still in the healing stages from her 4 paw declaw. She referred to her text books and called coworkers and her Veterinarian school to discus with colleagues on broken nose, hole in her sinus cavity and crepitus. She took x-rays and called me back to check on her progress and comfort. I couldn't be more happy with this establishment.
by Anonymous
January 03, 2012
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Map and Directions
912 Walnut Street, Washington, IL 61571