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Heaton Heistand Veterinary Hospital

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Heaton Heistand Veterinary Hospital
Heaton Heistand Veterinary Hospital
(8 Reviews)
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Vandalia, IL 62471
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Consumer Feedback

(8 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
2 star average for Value
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Was the background music pleasant while you were in the waiting room?
Yes
Did this provider seem current about the latest advancements in their field?
Definitely
How would you rate your experience with this provider?
The best
by Anonymous xxx.xxx.242.252
April 27, 2014
Did they follow up with you after your appointment?
No, but they said they were going to!
Was this provider's staff friendly?
Friendly Enough
Was your pet well taken care while being boarded here?
No, they were dirty and very unhappy
Did this provider's staff seem to respect him/her?
Kind of, but not very much
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
by J xxx.xxx.79.183
February 11, 2014
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Would you refer this provider to a family or friend?
Yes
Does this provider treat their staff well?
Yes, they treat their staff with respect
Was there a designated area for your dog to go to the bathroom?
Yes, It was extremely convenient and well kept
by Anonymous xxx.xxx.246.80
February 19, 2013
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this veterinarian offer emergency after-hour services?
Yes, they are so amazing. They will come to the office after-hours for any emergency
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous xxx.xxx.242.252
December 14, 2012
Would you refer this provider to a family or friend?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
by Anonymous
October 10, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
by Anonymous
September 28, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
by Anonymous
May 10, 2011
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were the kennels and holding areas clean?
No, I was really surprised by how gross they were
Did this provider have an entertaining selection of waiting room magazines?
No, there weren't many to choose from
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
by Anonymous
March 24, 2011
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Vandalia, IL 62471