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Tremont Veterinary Clinic

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Tremont Veterinary Clinic
Tremont Veterinary Clinic
(33 Reviews)
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Tremont, IL 61568
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Consumer Feedback

(33 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
n February I took my 10 year old Boxer in. He had hit his ear against the coffee table causing the blood vessel inside to burst and the ear filled up. It had gotten rather large, but wasn't concerned. Dr. Zygota took a look for us. I specifically asked if it would go away on its own because I read online from another vet clinic that it will eventually re-absorb back into the body, which is why we waited to take him in. Her reply was no and it is very painful for the dog. I didn't feel my dog was in pain, but she made me feel like a terrible pet owner. Unfortunately, I trusted she was being truthful. I didn't want to put my aging boxer through a surgery if it wasn't absolutely necessary, but since she said it wouldn't clear up on its own we scheduled the surgery for the following day. During surgery they removed a mass from his side without prior permission.
We scheduled a follow up appointment ten days later. They removed the stitches from his side and checked the drain. They decided to leave the drain in for another week because there was still fluid in his ear. We left and went home thinking all was well. It wasn't. My poor dog wasn't home more than 5 minutes and where they had removed the stitches had completely come open. There was a 3-4 inch exposed area. I couldn't believe it! We quickly rushed him back up and they stapled his incision shut and we began another round of antibiotics.
Another week or so went by and we took him back to have the drain checked again. Still had fluid so they decided to continue to leave the drain in. They had us schedule another appointment to check on it in a week or so. Eventually, my dog ended up scratching his ear and catching the drain and ripped it out. I called the vet and they had me come in just in case. They removed the rest of the drain and took out the staples. I took him home only to discover that his side where they removed the staples was gapping open AGAIN! The dog had had surgery over 3 weeks ago at this point. We quickly rushed him back up. They stitched him back up.
We returned 2 weeks later because his ear was once again filling back up, which we knew could possibly happen. The vet that took a look asked us and said that they would want to do the full surgery to fix it. At this point we had already paid over $500 to try and fix it. My husband and I didn't want to go through the whole thing again and this vet (not Dr. Zygato) said we could just let it go and eventually the body would re-absorb the fluid build up. WHAT!?!? This is exactly what I asked Dr. Zygato and she said it wouldn't fix itself on its own. They removed a stitch or two from the top and bottom of the incision site on his side.
It has now been about 2-3 months since the surgery and my dog still has some stitches in his side. His ear filled up and it has begun to be re-absorbed by the body. I am planning on scheduling another appointment to take out a couple more stitches and discuss my disgust with the services we have received. I feel I am entitled to a refund or compensation. I don't think it is right to lie to a client. I would have broached the conversation with them earlier but I didn't want it to be an emotional and reactive conversation.
by Boxer Owner xxx.xxx.80.50
April 18, 2016
This was our first visit for our new baby girl and they made us feel so comfortable. All of the staff was amazing. We will be switching our 4 year old boy to hem as well. Thank you all so much.
by The Bennetts xxx.xxx.203.62
January 21, 2016
I have used this clinic for over 15 years. I love the docs, the staff, everything! They are so flexible about getting my animals in for appointments, they are caring, they allow you to determine your pet's care path, and will answer any questions you might have. I wouldn't take my pets anywhere else.
by Beth xxx.xxx.1.151
May 16, 2015
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Is this business handicap-accessible?
Yes
by Anonymous xxx.xxx.78.220
September 11, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Extremely comfortable; I could have fallen asleep
Would you recommend this provider to others?
I Already Have
Was this veterinarian gentle when caring for your pet?
Unbelievabley gentle, it is very apparant they truly care about pets well-being and comfort
Does this provider have helpful information available online?
Definitely
Did this provider's staff seem to respect him/her?
Definitely! The staff spoke very highly of this provider and it was clear that they held them in a position of high respect.
by Anonymous xxx.xxx.164.64
May 09, 2014
Was this provider's office clean?
Yes everything was neat and sterile
Was this provider's office too cold?
No, it was fine
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous xxx.xxx.73.12
September 29, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Would you recommend this animal hospital to others?
I Already Have
by Anonymous xxx.xxx.72.62
June 15, 2013
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
by Anonymous xxx.xxx.129.253
February 15, 2013
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by nickydog xxx.xxx.110.74
February 11, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.81.123
November 11, 2012
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Map and Directions
Tremont, IL 61568