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West Lake Animal Hospital

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West Lake Animal Hospital
West Lake Animal Hospital
(4 Reviews)
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Springfield, IL 62703
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Would you recommend this provider to others?
I Already Have
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Is this provider willing to pursue advice from other providers when necessary?
Absolutely
Is this provider easy to reach in an emergency?
Yes
Does this provider maintain a professional appearance?
Absolutely
by Anonymous xxx.xxx.232.6
June 16, 2014
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Was this animal hospital's staff friendly?
Yes, they went above and beyond
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous xxx.xxx.71.47
March 21, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did the veterinarian allow you to stay with your pet at all times?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
December 26, 2011
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
by Anonymous
May 26, 2011
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Map and Directions
Springfield, IL 62703