Directory > Providers > Pet Services > Animal Hospital > FL > Summerland Key > Cruz Animal Hospital > Reviews

Cruz Animal Hospital

Nearby

Animal Hospitals

Bayard Jeffrey DVM

Big Pine Key, FL

Animal Hospital Of The Keys

Marathon, FL

Animal Hospital of the Keys

Marathon, FL

Animal Hospital of the Keys

Marathon, FL
Get Featured on Wellness.com > Learn More
Cruz Animal Hospital
Cruz Animal Hospital
(3 Reviews)
> Get Phone Number & Directions
Summerland Key, FL 33042
Add a Review

Consumer Feedback

(3 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Staff
3 star average for Staff
Recommended
2.5 star average for Recommended
Beware cat lovers!

I will never go back to Cruz Animal Shelter! I was so upset by the rough treatment of my cat and I truly have no idea how he got his license. I received many reccomendations for Dr. Cruz by both dog and cat owners but am just now hearing confirmations of what I experienced: terrible bedside manner for cats.

The front office staff were friendly, I have no problems there except that they did not tell me my prescription food was on backorder.

We went into the office for our very first visit. "Kitty" was anxious and just needed a routine checkup. Dr. Cruz had two students or assistants here to help and before they could let the scared cat become adjusted, an assistant reached right into her carrier and yanked her out by the scruff. She growled and hissed accordingly. That set the tone of the entire visit. I have never heard such agonizing, loud screams come out of her. I almost cried in the office because she has never been so uncomfortable. Her past vet got to know her and handled her gently. This man teaches his staff to manhandle.

If it weren't bad enough to watch your beloved pet cry out in terror, Dr. Cruz spoke over us every chance we spoke, whether it was to try to tell him why we were here, "Kitty's" background and home temperament, anything. His response was always that we were wrong. And get this: when "Kitty" managed to get off the table and hide, he asked us to pick her up. We got down and soothed her, and put her back on the table. Then he said, "You know why I know she's bad? Because even you are afraid to pick her up. You're afraid she'll bite you. And she will." WHAT?! We assured him that what we were doing was giving her a second to realize it's just us before we pick her up, but Dr. Cruz insisted she is wild, and that we need to teach her who's boss.. My husband was calming her down on the table, petting her,and the doctor then said, "and all you're doing now is rewarding her bad behavior!"

There was no way we were going to stay a moment longer. Going to the vet should not be a traumatizing experience and I paid $75 to have this monster give my pet a reason to hate the vet in under 5 minutes.
by Never Again xxx.xxx.72.96
December 01, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.24.102
July 11, 2012
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Were the waiting room chairs comfortable at this animal hospital?
Yes
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
June 18, 2011
Add a Review
Map and Directions
Summerland Key, FL 33042