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Animal Clinic At Southside

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Animal Clinic at Southside

Plant City, FL

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Animal Clinic At Southside
Animal Clinic At Southside
(23 Reviews)
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3012 James L Redman Parkway Plant City, FL 33566
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Consumer Feedback

(23 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Beware!!!! Don't go here! Doc y will rip you off . May be drunk and allows untrained technicians to do surgery on you pet! Avoid this place !
by A xxx.xxx.237.45
January 27, 2016
Doc Y is always wonderful and cures our Harley of all problems. Staff are always caring and great. Harley's surgery bill was the exact amount as stated.. Great job Team. Harley has been seeing Doc Y for 6 years
by Lori DiLoreto xxx.xxx.175.94
September 21, 2015
would not and cannot recommend this office to anyone. vet service is ok but beyond that it is horrible. was informed by office manager the practice was highly successful and to take my business elsewhere. the success of any business is not totally measured by the number of clients in the waiting room but by how well that waiting room and those clients are managed. my observation and experience on may 5 tells me not well.

upon getting my pet and leaving the office i let my dog stretch his legs outside for a couple of minutes. a couple of customers that had observed what had happened inside approach me and expressed their fustration about the service there. i was asked what did they do. my response was i was told to take my business elsewhere. can you imagine the surprise on their faces! i was. had a service i was happy with and will gladly return to them.

maybe the person that creates the revenue and signs all the checks needs to take a break occasionally and see what really is happening in their own office.
by sam law xxx.xxx.27.113
May 06, 2015
My puppy had severe intestinal blockage. We took him to an emergency vet where they recommended Southside because they were "cheaper". So we take him to Southside the next morning, and they ask for 1200 down, possibly 500 more of its severe enough. So wanting to save our puppies life we payed. They said only x-rays, blood work, and fluid would be done that day, and that surgery would be done the next day. They also said they would keep us up to date on everything that happens, so i was absolutely shocked when they called in the middle of surgery (after saying they weren't going to do surgery till the next day) having me make a life or death choice, and saying that we would have to pay another 700 to keep him alive. My father who was with me at the time said yes, since my boyfriend (owner) was not present. We go up there to talk to them about our dog, and to see what we could do about the price, since we already gave them 1200 that morning. All together they wanted a 1000 more, 700 right then and there and 300 when he gets discharged in two weeks, plus medicine. We tried working with them, and tried to figure something out, which the rude vet tech didnt help with at all. We finally figured out a payment plan, after they assured us our puppy was doing great and better than they expected. The next morning, they call us three hours after they open letting us know he passed last night from a minor seizure, and that the vet could not resuscitate him. And still expected us to pay after the fact. Because of this poor service and lack of communication throughout our experience, i would never recommend this vet, nor would i ever take another animal there. I would rate them with no stars if i could, we as animal parents are quite frustrated, and having been to a few other vet offices, i have never dealt with one this money focused and heartless before. Choose a vet who cares about your animal and yourself, before the money.
by Lauren xxx.xxx.94.45
February 20, 2015
Did this provider listen to your input and concerns?
Yes
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
by Anonymous xxx.xxx.203.3
November 18, 2013
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider prominently display their diplomas or business license?
Yes
Were the kennels and holding areas clean?
Yes, they were spotless
Were the waiting room chairs comfortable at this animal hospital?
Yes
by Teri xxx.xxx.6.69
August 19, 2013
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous xxx.xxx.30.37
July 29, 2013
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Were you able to relax during your appointment?
Yes
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Were the examining rooms clean and free of odor?
Sort of, I felt like they could be cleaner.
by Anonymous xxx.xxx.203.3
June 25, 2013
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider prominently display their diplomas or business license?
Yes
Did this provider use excessive foul language?
No
Did this provider listen to your input and concerns?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Anonymous xxx.xxx.30.190
March 23, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's office clean?
Yes everything was neat and sterile
Did this veterinarian fully explain your pet's condition?
Absolutely, I knew exactly what my pet had and what treatment options were available.
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.91.84
March 15, 2013
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Map and Directions
3012 James L Redman Parkway, Plant City, FL 33566