They made sure all of my questions were answered and they were really friendly and welcoming. I will definitely go back! I was impressed with the progress I was able to make after visiting them. They give me hope for a better future, an organic, more natural future. I had a hard time finding the office but that is because I didn't know where it was. It's not hard to find, though. It's right on the side of the road and I believe there is a sign with the store name on it. I only wish they still carried the DivaCup but I understand that many people do not know about this product and there are not many sales with it. I am about to go back to see if they sell ear candles. I love that place!