They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. They never left me for an extended period of time and I never felt ignored. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. THE BEST WEIGHT WORKSHOP I'VE BEEN TO...EASY TO FOLLOW AND IMPLEMENT. :)