Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time.