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Galaxy of Sports - Galaxy Sports Club

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Galaxy of Sports - Galaxy Sports Club
Galaxy of Sports - Galaxy Sports Club
(10 Reviews)
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Highway 70 Kinston, NC 28501
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Recommended
4 star average for Recommended
Staff
4 star average for Staff
Would you recommend this provider to others?
No
Was the staff friendly?
Yes
by Anonymous xxx.xxx.16.107
May 14, 2019
Failure to provide a refund after numerous request. Employees have provided me the amount of my refund due, but will not follow through with refund. In April 2018 I began a family membership. I paid for a full year in advance. At the application, I was told there was no contract and could cancel at any time. On 07-16-2018, my wife spoke with the manager and requested a refund and to cancel our membership. She was advised by Mr. Dodd that he had to get a total and he would call me. Mr. Dodd never called. On the 20th, I spoke with Dodd. He told me that he was that I was due $250 and a check would be written. He said he had to wait on Brenda and would talk with her. Brenda was in the office he just walked out of yet he made no effort to resolve the issue at that moment. He again told me he would call me. On the 23rd, I met with Dodd and ask about my refund. He said he was waiting on Brenda. I ask for Brenda number. He said she was on vacation, she wouldn't answer and he couldn't give me the number, but then gave me the number. I called Brenda. I explained that I had been waiting since the 16th for a refund and the lack of response. She told me she would call Mr. Dodd. As of this 7-27-2018, I have had not communication with Mr. Dodd or Brenda. My concern has increased after reading a complaint on Wellness.com. https://www.wellness.com/dir/2645000/health-club/galaxy-of-sports-galaxy-sports-club/kinston/nc This complaint is filed in August of 2015. The complaint is identical in it's allegation. It states subject wanted a refund, was told he could have his refund, yet was put off and passed back and forth between Brenda and Mr. Dodd. The company does not have a clear structure to allow me to continue to the next manager or supervisor level.
by Christopher D Cahoon xxx.xxx.25.134
July 27, 2018
Staff was friendly however do not agree with being quoted 1 price over the phone and charged more during sign up. All the manager could respond was we have new employees that don't know after 5 people we charge $10 each additional person for the family plan and refused to honor the price we were quoted twice on the phone.
by Mandy xxx.xxx.238.60
June 11, 2016
I joined Galaxy on 8/14/15 and have enjoyed the services. However due to a relocation of job I have had to cancel on 9/21/15. I have made MULTIPLE calls and spoken to MULTIPLE people regarding a reimbursement of the last two months as I paid three months in advance. I keep being told "I will have to talk to (so and so) and will call you back". Today is 9/29/15 and as of yet I have not received a single call back regarding this matter. I have just called and spoken to Brenda once again who told me a few days ago she would have to speak to Ann/Anna and would call back. Today Brenda says she needs to talk to AJ and she will call back after 12 noon. I reminded her that I have been told by her several times already that she would call me back and has yet to do so and I needed a resolution to this issue ASAP as I will be leaving for Mississippi in 5 days. The business office seems to be in total disarray and it does not appear that they value their customers. They certainly have been less than honest and helpful in this regard. Still attempting to be nice but a bit firmer.
by Roger Byrd xxx.xxx.119.17
September 29, 2015
Was the staff friendly?
Yes
Did this provider answer all of your questions?
Yes
Would you recommend this provider to others?
No
Is this business handicap-accessible?
No
Was it easy to make an appointment with this provider?
No
by Anonymous xxx.xxx.246.56
June 28, 2014
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you feel safe in this provider's care?
Yes
Did this provider answer all of your questions?
Yes
Was this provider's office too cold?
No, it was fine
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous xxx.xxx.90.143
May 12, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this provider's office too loud?
No, it wasn't too loud
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.157.4
November 26, 2012
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.208.106
November 16, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.81.249
April 07, 2012
Would you recommend this provider to others?
I Already Have
by Anonymous xxx.xxx.78.142
August 05, 2011
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Map and Directions
Highway 70, Kinston, NC 28501