They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. The office was very easy to locate. I didn't have any trouble finding it at all. It says above that it has a pool and sauna it does not have that, but i heard it should have yoga soon.