I joined JC in California where they measured me and weighed me and started a chart on my weight loss before going into the food. None of that was done, I was sat at a desk and given the menu after being weighed but that was it..bought the food and sent on my way. I expected the same treatment as I needed a little more time. I can buy Stoufers light in the market, I need the contact with a rep, the chart to see how progress is being made. My appointment is today so maybe they were having a busy day and all the paper work will be done today.. Also, on the food. I was shocked to see how much of the food had changed. Most for the worse as it is loaded with sugar and corn syrup. The mixed berry bar and the oatmeal breakfast both have sugar syrup in them..really is that necessary I won't eat them. I do love the anytime bars though and will substitute as I'm trying to get the sugary taste out of my system and a lot of your things has that sugar syrupy taste to them UGH