I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. Before they even started my massage, they asked me detailed questions about my preferences for the massage. They made an extra effort to make sure I got the exact massage I was hoping for.