Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I probably spent less than five minutes in their waiting room, it was fantastic. They called me back right after I arrived. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all.
They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. I barely spent any time in the waiting room. I had just sat down in the chair when they called me back to see the doctor. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference.