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Eugene Kaplan, MD,MPH,DABIPP,FIPP

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Eugene Kaplan, MD,MPH,DABIPP,FIPP
Neurological and Stroke Care
(4 Reviews)
> Get Phone Number & Directions
634 Plank Rd,. Suite 106 Clifton Park, NY 12065
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Every time I'd ask a question, it seemed like they were annoyed.. I understand they're busy, but they should really treat their clients better. I feel like they don't care about me. When I walked through the door, no one made any sort of effort to help me. I felt ignored. They overscheduled and were late for every appointment. They made no attempt to follow up with me after my appointment. It isn't a big deal, but it does say something about the overall atmosphere of the office. I felt very rushed. They barely spent two minutes with me to give me an injection and dismissed me from the room immediately after it was done to get the next person in there.
by L. xxx.xxx.224.223
August 13, 2013
Did this provider seem up-to-date with the current advancements in their field?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Would you refer this provider to a family or friend?
Yes
by Anonymous xxx.xxx.146.26
May 31, 2013
My first appointment with this office was disappointing. They changed my time without letting me know then made me wait until everyone else was done before taking me in. However, the doctor himself was great! My follow-up appointment was extremely disappointing. My appointment was at 3:30, I got there at 3:15 & everyone who came in after me was seen before me. I was not informed that the doctor had left for 2 hours during my waiting. The PA would not come & see me nor bring me into a room. The nurse trying to get me into a room had to stick me in Irena's room just to get me out of the waiting room. By 5:30, I still had not seen the PA nor the doctor! I heard the nurse telling Jeff to see his damn patient but he never did. I was there so late that most of the staff was gone, including the doctor himself & the receptionists. Shortly after 5:30, I decided to leave. Jeniffer, the nurse, was wonderful & tried her best to get me seen. But the inconsideration was completely unprofessional from those who were supposed to take care of me. Due to this, I have been in extreme pain for the last few weeks & need to find a new pain management doctor, again. Doctor Kaplan was very wonderful the first time I met him but I will never go back. The office is inconsiderate & unprofessional. To make a patient, who is clearly in a lot of pain, wait for almost 3 hours both times & never be seen the second time... that is just completely & udderly ridiculous & there was no excuse for it. I started having an anxiety attack & shaking due to my manic kicking in because of the way they handled my visit. It was rude & I take it personal. Doctor Kaplan should re-evaluate the way his office is runned. It's a shame because I know he could have been the one to help me majorly. What a shame.
by Sarah xxx.xxx.36.229
November 28, 2012
Was this provider late to your appointments?
No, they were on time
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Are you going to visit this provider again?
Without a doubt!
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
by Paul Rushman xxx.xxx.49.77
November 20, 2012
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Map and Directions
634 Plank Rd,. Suite 106, Clifton Park, NY 12065