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Rebecca Qualls, Owner

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Rebecca Qualls, Owner
Swift Creek Eye Center
(25 Reviews)
> Get Phone Number & Directions
13841 Hull Street Rd Midlothian, VA 23112
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Consumer Feedback

(25 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Doc was OK, but their billing team never did figure out how to bill my insurance correctly so I selected a new eye doctor who has had zero problems with my insurance. Could NOT recommend them for that reason.
by M. Mason xxx.xxx.126.27
October 05, 2014
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider friendly?
Extremely Friendly
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this provider to others?
I Already Have
Does this provider maintain a professional appearance?
Absolutely
by William Windsor xxx.xxx.8.50
June 10, 2014
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Are you going to visit this provider again?
Without a doubt!
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
by Anonymous xxx.xxx.97.155
September 03, 2013
Could you buy glasses at your optometrist's practice?
Yes, I bought a beautiful new pair.
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider give unbiased advice?
Yes
by Anonymous xxx.xxx.230.74
July 27, 2013
This place is the best! I have been going there for years. Even now that I moved out of Chesterfield County, I STILL go there even though it takes me 45 minutes to get there. It's worth it for the high level of customer service I get. Everyone there is top-notch!
by Anonymous xxx.xxx.43.174
June 10, 2013
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did you feel safe in this provider's care?
Yes
by Anonymous xxx.xxx.150.96
June 06, 2013
I don't know who wrote that last review, but they must have been talking about a different practice. They mentioned that there was one person trying to do everything, but this office has AT LEAST 7 employees at all times. They NEVER have just one person helping the patients. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. And they said that the office was disgusting, but if you look at their website, www.swiftcreekeyecenter.com, you can see that the office is immaculate and gorgeous. In addition to that, they have Biscotti, tea, coffee and massage chairs that you can enjoy while you're waiting. Every effort is made to give their patients the best experience possible. They also have all of the most up to date equipment. They take pictures of the back of your eyes at every visit and they are the only practice in Virginia that has an MPOD tester that can predict if you are at risk for getting Macular Degeration in the future so that you can change your diet to reduce that risk before it's too late. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They take plenty of time to listen to my needs and then well educate me about what options I have. Going to this practice is like visiting your best friends. They're all so loving, kind and fun! When you look at all the other reviews before this last one, it's clear that everyone else has had the same GREAT experience that I've had, so it's unfortunate that this last person must have gotten the name of the office they visited mixed up with the SCEC. This practice is the BEST!
by Anonymous xxx.xxx.188.65
June 04, 2013
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Was it clear that this provider takes pride in the appearance of his/her office?
Absolutely not, the office was disgusting
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous xxx.xxx.78.192
March 09, 2013
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider have helpful information available online?
Yes
Does this provider give unbiased advice?
Yes
Did your eye exam hurt at all?
Not at all, the exam was so much better than others I've had
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous xxx.xxx.156.30
January 07, 2013
They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They have really great customer service here. They always put their customers first, regardless of the situation. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
by Cindy NIvala xxx.xxx.86.187
October 25, 2012
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Map and Directions
13841 Hull Street Rd, Midlothian, VA 23112