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Ingalls Hospice and Palliative Care

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Ingalls Hospice and Palliative Care
Ingalls Hospice and Palliative Care
(4 Reviews)
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One Ingalls Drive Harvey, IL 60426
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Faced with putting a loved one in hospice again, I'd look somewhere else. It all sounded good, but the rubber didn't really meet the road...for SOME of the care. The REGULAR nurse was compassionate and caring. The two men who delivered and picked up equipment were always courteous, careful and considerate, never bumping anything into furniture, walls or doorways! On at least two occasions, the ball for orders for medical equipment and CNA support for patient care was dropped. You are supposed to have a nurse at your disposal within 45 minutes, but when we called at approximately 6 a.m., the nurse determined on the phone that the "dying process" had started and rather than come out and verify it and support us, talked us into waiting until 9:30 a.m., when we could get the other family members there; then showed up almost 45 minutes late. The nurse never checked vitals and seemed emotionally disconnected from those who were there. An oxygen machine had been in use, which included a humidifier, and it was obvious our loved one had lungs FULL of liquid and under respiratory distress. When asked if the humidifier could be the source of the liquid in the lungs, the response was, "No". We insisted that the humidifier be removed....and within hours, the liquid in the lungs cleared and respiratory distress subsided. Until then, we all watched and listened to this for hours, all being traumatized. We were told our loved one could not hear or comprehend because there wasn't enough oxygen support for the brain, yet our loved one responded with tears to recognizable family voices, even reaching out with their arms to the voice of a beloved granddaughter. When our loved ones life finally ended, the same nurse returned to verify death, gave no compassion, was all business then packed up, said, "Sorry for your loss. God Bless.", while walking towards the door and went home.
by Disappointed xxx.xxx.4.1
April 27, 2015
They were by far one of the best I've ever seen in their field. It was obvious that they knew what to do every step of the way. The hospice was very easy to locate. I didn't have any trouble finding it as it is part of the hospital. The nurses and aids were always helpful and they always went the extra mile to make my mother feel cared for. My experience while my mother was in the hospice was helped by the extremely friendly and supportive caretakers. They were so great and always there for my mother and my family whenever I needed them to be. I love that they are always more than happy to answer my questions, and actually welcome questions.
by Laurie xxx.xxx.97.70
December 02, 2012
I cannot express how wonderful the hospice staff is. The CNA's, nurses and support staff made all the difference for my family during the most stressful, tearful time. I hope that other families consider this facility if they are faced with a loved one's terminal illness. There are no bitter employees here; they have the hardest job in the world but do it with a kind, compassionate spirit. I will be forever grateful that we had their support. Ingalls also offers a great support group for those who have lost loved ones.
by Ingalls Reviewer xxx.xxx.254.169
July 20, 2012
They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. They made the extra effort to make sure every question and concern I had was addressed. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. Everyone in my community knows that they are the absolute best in the field.
by Roger Stewart
January 28, 2012
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Map and Directions
One Ingalls Drive, Harvey, IL 60426