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Raj Pillai, MD

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Raj Pillai, MD
1st care Family Medical Clinic
(9 Reviews)
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1635 W. Glendale Ave Phoenix, AZ 85021
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Consumer Feedback

(9 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
My husband had a nasty case of Influenza Jan. 2016. After MUCH trouble, waiting on hold, incompetence & confusion with his new insurance, Phx. Choice Silver, Abrazzo, we FINALLY got him into see one of their HMO providers, Dr. Raj Pillai down in central Phx. Please note, my complaints so far have nothing at all to do with Dr. Pillai - just Phx. Choice HMO. It really sucks, IMHO.
But dear spouse was so sick he needed to see a doc asap and thankfully, they could get him in soon. Our appointment was for 11:30 on a Weds. morning. The office was not in my 'neck of the woods' and we were out of our comfort zone. The office was a bit hard to find, with cramped parking and a rear entrance. When we went in the office there were ladies in their Swahili traditional dress, Hispanics, and a diverse spread of cultural groups waiting. No one but the office staff was speaking English! Boy, we were really out of our comfort zone now. However, dear spouse still desperately needed to see a doctor, so we hung in there and watched Nanny McFee on the T.V. with the cute little Swahili boys. Our wait for our "appointment" went past 12 noon, then 12:30, then 1:00 pm. Neither dear spouse or I had eaten breakfast and I started giving the receptionist the stink eye after 1:00. Finally we were ushered back into a room and dear spouse's vitals were taken and we settled in for another 1/2 hour wait. The back area of the office felt cramped to me, it was adequate, mind you, but I felt that there was a few missing square feet in the halls and rooms. FINALLY, Dr. Pillai got in to see dear Spouse and he was great, very 'American' and a straight shooter regarding my spouse's condition and what he was going to prescribe for it. *Speaking of Prescribing: When I first called to make the appointment, the office staff made clear that the doctor DOES NOT PRESCRIBE PAIN PILLS UNDER ANY CIRCUMSTANCES, PERIOD. And I had to acknowledge that I understood that. It impressed me and raised the Doc's level of credibility with me. This medical practice was not going to get hog-tied into the complications of dealing with addicts and all their drama.
So finally, we got a Z-pac started on dear spouse, as well as a variety of sinus, congestion, etc medications to fight back against this nasty Influenza that is going around. On the way out, we booked a follow up appointment due to the ear infection that was complicating things. I asked the doctor if there seemed to be a lot of this flu, and he rolled his eyes and said they had been crazy busy with influenza patients. He was helpful, personable, and acted like a human, which I have found not to be the norm with doctors as a whole. And believe me, at my age, I've visited more than a few doctors. I gave the three stars solely on the superior impression Dr. Pillai gave me. I took off two stars because of the difficulty of getting to the office, the level of mess and uncleanliness in the back office area, and the wait time of 1 1/2 hours was too long for such a sick person to have to endure. Dear spouse will be keeping his follow up appointment, however, in the hopes of actually killing his ear infection.
by Boomerful54 xxx.xxx.124.89
January 25, 2016
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this doctor's office?
Yes
Were you satisfied with your appointment with your provider?
Yes
by Anonymous xxx.xxx.234.234
November 10, 2014
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by ddd xxx.xxx.19.18
January 15, 2013
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Was the waiting area spacious?
Yes, extremely spacious
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Sox xxx.xxx.107.203
December 06, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Michelle xxx.xxx.142.54
August 21, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.84.37
April 24, 2012
Was this family doctor's staff friendly?
Yes
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
by Anonymous
September 15, 2011
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider treat every client equally?
Yes, they don't show favoritism
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
July 26, 2011
Was this provider's staff friendly?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Are you going to visit this provider again?
Sure
by Anonymous
April 12, 2011
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Map and Directions
1635 W. Glendale Ave, Phoenix, AZ 85021