They made the extra effort to make sure every question and concern I had was addressed. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. They make sure to treat all their clients equally and without favoritism. I've always hated it when I've seen favoritism going on at other places I've visited. It's nice that it doesn't happen here. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I also really like that he remembers exactly who we are when we come in for our appointments