They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They styled my hair exactly how I asked. I went out right after and got so many compliments. Just as a side note, this business is really conveniently located and is close to everything. It is right off and freeway and close to all kinds of shops. I was able to do my shopping for the week right after my appointment. Whatever perfme they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable.