There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Their office was nice and quiet. I was worried it would be overly loud but it was fine. They have absolutely fantastic customer service. I called to find out the price of my beauty treatment and they answered the phone within a couple of rings. They were happy to answer all of my questions and give me the price of my beauty treatment over the phone.