I would never recommend them to anyone. They were terrible. Pat didn't listen to anything I had to say! Whenever I tried to get a word in, they either interrupted me or cut me off before I could finish. It was pretty hard to find the building, but I eventually found it. I was given a brief greeting when I walked through the door. I felt ignored. I was hoping that Pat would be sympathetic to my situation and understand where I was coming from. Instead, Pat made it completely obvious that they didn't care about me or what I had been through.
SHAMEFUL TO THE CANCER COMMUNITY!!
I went to see Pat, the owner, to purchase a wig a few weeks before my first Chemo treatment, based on these reviews. I let her know that I was newly diagnosed with Cancer & it was extremely distressing and traumatic to me-the thought of losing my hair.
I was not able to find one that 'fit' me easily. None had fit my description as I had relayed to Pat- Pat said to me several times in a condescending, harsh tone, each time I had expressed that a particular wig was not what I was looking for- "You are making this more complicated than it is!"
I decided on a wig- and overheard Pat giving my order on the phone with a much shorter length than I had ordered & was promised. I interrupted to say that it was- She slammed down the phone, banged her hands on the table & as close to my face as she could get said, "You are making this more complicated than it is!!" in a very harsh, disrespectful way. I asked if my head had been measured correctly? She threw the measuring tape from her neck to an employer nearby, demanded, "Measure her head!!" My hair measured much longer than what Pat had ordered.
I did decide on a wig & shown a color I liked- I live about an 1 1/2 hours away. I was called, told that one wig came in a little light but similar to what I had ordered & another one darker- I could choose which one I wanted. One wig was so light that it was almost white, the other wig was red!! I put on the lighter one- so upset & traumatized. Long way to travel and costly to be so mislead and disappointed!
I was told with each wig that I had tried on- that they looked good on me, despite that they were not what I wanted- "You are too fussy, it can't look exactly like you want because it's a wig!" she said to me sharply more than once.
I left, not intending to go back and planning to make a complaint against for her mistreating me.
I left her a voice message that I was traumatized by the thought of losing my hair, treated with complete disrespect, and inappropriate, unethical & unprofessional behavior. She had cause me much distress. It was HER job to make the procedure uncomplicated, not mine! She had made my experience as a recently diagnosed, distressed Cancer patient about to lose her hair....as an extremely unpleasant, miserable and traumatizing experience. I let her know that I was capable of giving her the bad reviews she deserved along with making a formal complaint against her. She had boldly harassed me!
I was called by Pat the next day- in a meek voice, "Are you going to make a complaint against me?" I told her I had every intention of doing so if her unacceptable and inappropriate treatment continued. She then said that she was going to give me a big discount on a human hair blend wig instead. I thought she was trying to 'make things right' with me. I made the long stressful expensive trip again- maybe this wig will be a good one? (would I be subjected to more disrespect and verbal abuse I wondered?)
At one point, Pat had said to me "I'm going to call my attorney about you harassing me!" "Oh? And how was I harassing you?" "You keep coming back!"
Pat said that she would pick out a wig -which was dyed but was not even close to my desired hair color. It was also much shorter & the part was on the side- looked like that which is found on a doll's head- not much different when trying to part it in the middle as I preferred. Pat thought I was imagining that the part was not in the middle. She let me know that she was doing me a big favor-by discounting the wig. I pointed out that she was still making money on it however...... Pat then came right up to my face, "I am losing money on it!!" I was convinced at that point that she was way too inappropriate, unethical and unprofessional for me to ever want to deal with her again.
At this point it was down to almost the last minute, however.... I needed to purchase a wig before my 1st Chemo treatment as was suggested to me by others in case my hair fell out soon...She agreed that if I found another wig within 2 days that she would give me my money back.
I called, said that I would bring the wig back. "Mail it-I'll refund your money" I told her that I was in the area, ready to bring it in. "Stay downstairs! I'll have someone come pick it up & I'll refund your credit card!!" I told her....."No, I will come up with the wig & will get my credit on my credit card at that time, which I did. She promised to reimburse me for all of my wasted trips & travel expenses- she gave me a check for 1/3 the amount instead. "Take it or leave it!!"
***Brothers and Sisters diagnosed with Cancer- I recommend you go to a respectful, empathetic, appropriate salon for a wig. We are in enough distress & need to focus on healing. We shouldn't have to be subjected to this horrific treatment.
Pat, you are a shame & embarrassment to all of us in the Cancer Community!
by Ideservebetter!
xxx.xxx.153.250
February 06, 2014
