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Ridgefield Family Hair Care Inc

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Ridgefield Family Hair Care Inc
Ridgefield Family Hair Care Inc
(29 Reviews)
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64 Danbury Road Ridgefield, CT 06877
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Consumer Feedback

(29 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Are you going to visit this salon again?
Sure
Did this provider have an entertaining selection of waiting room magazines?
Absolutely
Did this salon prominently display their credentials or business license?
Yes
Does the provider's staff maintain a professional appearance?
Definitely yes
Does this provider answer the phone in a reasonable time when you call?
Definitely
by Anonymous xxx.xxx.247.142
July 24, 2014
Did the staff help you feel comfortable when you called with questions or concerns?
Absolutely
by Anonymous xxx.xxx.241.174
June 11, 2014
Did the waiting room furniture appear to be clean?
Mostly
Was the waiting area spacious enough?
Yes
Does the provider's staff maintain a professional appearance?
Somewhat
Did the staff at this salon leave you unattended for an extended period of time?
No, I was always attended to
Do you think that the provider's staff are well trained?
Mostly
by Anonymous xxx.xxx.132.14
May 22, 2014
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did the stylist style your hair the way you asked?
No. I specifically told my stylist how I like my hair, but she/he did it her/his own way.
Are you going to visit this salon again?
Not if my life depended on it
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did this salon prominently display their credentials or business license?
Not very well. I had to really look for it before I found it.
by Anonymous xxx.xxx.85.94
December 01, 2013
Did the stylist style your hair the way you asked?
No. I specifically told my stylist how I like my hair, but she/he did it her/his own way.
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did your hair stylist dry and style your hair after your hair cut?
The stylist quickly dried and styled my hair, but she/he didn't go above and beyond.
Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
by Anonymous xxx.xxx.160.132
November 16, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was it easy to find parking at this salon?
Yes, it was convenient
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider remember you and your circumstances at every appointment?
Yes
Did your hair stylist make sure he/she didn't spray water in your face?
Absolutely. The stylist was very careful to make sure I stayed completely dry.
by Anonymous xxx.xxx.205.88
October 14, 2013
They always ask your name when it comes time to pay, looking you up on the computer and recording the haircut.

What is the purpose of this if there's no loyalty program -- i.e. free cut every 10th visit?

Weird and not a strategy for keeping customers.
by anon xxx.xxx.14.63
August 23, 2013
Today was the first time we visited this establishment. We brought our 9 year old son in for a routine haircut. Instead, they injured the back of our son's neck with an electric trimmer leaving at least half a dozen bleeding scratches. My wife and I only noticed after we left when our son complained of pain. We were horrified to see what was done to him. We immediately called the salon when we got home. Their response was to offer a free haircut in the future. We said we wanted a refund which they agreed to. When we went to pick up the refund we showed the hair stylist the picture we took of our son's neck. Her response was "I probably should have stopped". Obviously we are furious. It is now night time and our son is still in pain for which we applied an antiseptic/anesthetic. This is far from over. In the meantime you'd have to crazy to trust these people to wield scissors and razors around your child's head.
by Alan xxx.xxx.206.40
March 23, 2013
They paid close attention to me and all of my questions were answered. They had quite a few interesting magazines, which made my time in the waiting room go by much faster. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back.
by Brent xxx.xxx.205.167
December 31, 2012
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.211.219
October 27, 2012
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Map and Directions
64 Danbury Road, Ridgefield, CT 06877