I wasn't worried about their equipment. It was safe and well taken care of. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. My stylist made sure that my neck and body were completely covered. When I left they took the time to dust off any stray hairs so that I would be comfortable the rest of the day.