The owner made sure every question I had was answered, and she is always available if I think of any more questions I want answered. She is warm and professional, and makes the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered. The office was very easy to locate.I went in looking like Don King and came out looking like a beauty queen! Mrs. Cobbins has been my regular stylist for years, and I can just relax and trust her everytime I go. .