They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. I couldn't believe how many new and interesting magazines they had in their waiting area. I could have stayed in there reading all day. The first thing I noticed when I walked in was their business license hanging on the wall. It immediately made me feel even more confident that I was going to a salon that was qualified. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.