They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the with my new hair color and cut that I am sure to go back. I also have gotten several facials and a wax done there and it turned out great and was introduced to some awesome products for my skin. I would recommend their salon to others.