I got an appointment quickly. I've never had to wait too long. They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. I loved that the staff didn't pressure me to buy anything I didn't want. I've been to other salons where the staff wouldn't leave me alone, but they didn't do that here. When comparing them to others I have visited for the same condition, they are among the best I have seen.