My stylist made sure that my neck and body were completely covered. When I left they took the time to dust off any stray hairs so that I would be comfortable the rest of the day. They made the extra effort to make sure every question and concern I had was addressed. They had quite a few interesting magazines. My stylist made an extra effort to make sure I wasn't sprayed with water. I was extremely impressed. The office was very easy to locate. I didn't have any trouble finding it at all.