I walked in for a simple trim - I save intricate cuts for expensive salons. Kimberly, the store manager , extremely friendly and personable, asked me questions about my preferences, lifestyle and particular concerns concerning my hair. She then gave me her recommendations and what they would accomplish. I gave her the go-ahead and believe I may have the best haircut of my life. She knew better than I did what would suit me. I look younger, more stying and my hair fits my face shape better than any other haircut I've had. A expensive salon could not have done better! All this for a great price without an appointment!