They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They put in the extra effort to make me feel valued and important. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.