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Lazelle Le Salon

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Lazelle Le Salon
Lazelle Le Salon
(13 Reviews)
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1835 Lazelle Street Sturgis, SD 57785
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Consumer Feedback

(13 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3 star average for Recommended
Value
3.5 star average for Value
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Deb xxx.xxx.18.184
November 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.18.184
September 19, 2012
My hairstylist was out of town and I needed a haircut. I am 7 months pregnant and needed a hairstyle that is easy to manage. I gave specific instructions on what I wanted. The stylist said that she had been cutting hair for a long time, however, from the outcome it is evident that she needs to go back to school. I would not recommend going here for a cut if you are looking for a cute/fresh style.
by Unhappy xxx.xxx.181.1
May 25, 2012
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.6.86
January 21, 2012
I went into Le Salon to get a trim and highlights. Because I had a lot of regrowth I knew they would have to do a foil. Instead of a trim the stylist cut 4 inches off my hair and I went from having long hair that reached the middle of my back to hair just below my shoulder. Then I was turned away from the mirror when she started the color. She showed me the brown she was going to use but never showed me the blonde. The lighting is somewhat low in there so I couldn't see that the highlights in my hair were orange instead of blonde. I didn't tip the stylist because I was unhappy with the cut. When I got home and could see that my hair was not only orange but it was very streaky and had several different tones of brown blonde black and orange in it.

I went back to the salon to ask them for a refund for the color. I was willing to pay for the cut because I know that my hair will grow back but the color needed to be fixed. They refused to refund my money, said they wanted to fix it and I told them I didn't want them touching my hair. They told me my hair was gold not orange and that it was perfectly normal for hair to be orange/gold on regrowth. I know this to be false because I have been to other salons with more regrowth than I entered this salon with and it came out just fine. I also have a 1/2 inch of root that was not covered and they said that was normal that a foil could not reach to the root and I know that to be false as well since I have had highlights several times before and never have I ever had roots showing like I do right now. I've been to Cost Cutters, Master Cuts, and Regis Salon and I have never been this dissatisfied with the color of my hair. I was told that I would never be satisfied with anything anyone did for me because I didn't want them to fix my hair. I was also told I never should have came into have my hair done there if I trusted someone else. They were right and I am advising anyone else that even considers having their hair done there to think twice and then go to the person you trust.
by Trish xxx.xxx.18.213
January 19, 2012
These people do absolutely horrible work on hair! They butcher your hair when you just want a trim. When they color your hair, they leave roots of the original color and your hair turns orange and odd colors. They should be turned into the BBB and be labeled as shysters.
by just angry xxx.xxx.187.64
January 19, 2012
I went in to get my hair touched up for my best friends wedding. I am blonde and asked for them to just fill in the roots. she was drying my hair with me turned away from the mirror, and changed her mind on finishing even drying my hair, rushing me out the building before completely drying my hair. when i passed a mirror with her hand on my back, i said woah! thats a little dark isnt it? she replied that it will lighten as it dries, and gave me my total. which i paid plus a large tip. when my hair dried, i looked in the mirror and found my hair to be black!!! my teenage kids laughed at me when i walked in the house and said now all i need is a nose ring and a crack pipe cuz my hair looked soo horrible! i was mortified! And not the impression i wanted to give my fellow christians at church. i had 3 days til my friends wedding...Le Salon refused to get me in to correct it before my friends wedding saying they were all booked up. But i begged, how do you get black from blonde???!!!
I went to Envy Salon in Sturgis, they were more then helpful. She came in on her day off and worked several hours fixing my hair before the wedding.
I went to Le Salon and asked for my money back which they also denied to refund. its been over a year and my hair that once ran to the middle of my back is now to my shoulders, which is also grown out from the original cut of the dead hair that fried from the inexperience Le Salons beautician provided.
Envy has brought my hair back to a luster and beauty and health in that time, but it will take probably another few years to correct Le Salons damage and get my hair to where it once was.
by Dee xxx.xxx.185.20
December 13, 2011
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider rush your appointment?
No
Did this provider have reasonable prices?
Yes
Did this provider answer all your questions?
Yes
by Anonymous xxx.xxx.103.189
October 19, 2011
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this provider rush your appointment?
Yes, I barely had any time to ask questions
Was this provider's office easy to locate?
Fairly Easy
Did this provider have reasonable prices?
Not at all, they were ridiculous!
by RAJ xxx.xxx.40.219
October 19, 2011
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.119.8
August 30, 2011
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Map and Directions
1835 Lazelle Street, Sturgis, SD 57785