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Adeline Wright, President

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Adeline Wright, President
Adeline Inc.
(10 Reviews)
> Get Phone Number & Directions
1132 East 9th St. Duluth, MN 55805
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Paid upscale prices, received discount service.
Adeline does a fine job cutting and coloring hair. But do not expect her undivided attention. For what she charges her service did not meet my expectations.

While she was doing my hair she was working on the hair of 3 other people. Some of the others might have been trims. But some were getting their hair colored. This would not bother me if she had adjusted her price accordingly. But she does not… not for me at least.
If she charged other customers what she charged me, during the time I was there, she made over $450. It could be as high as $600. I do think it is possible that she adjusts her price based on what she thinks people can afford. So she may charge other people less than she charged me. But I am sure she was making at least $300 per hour, (particularly if you include tips.)

Regardless, for what I paid, I want more attention. During my last visit, she started brushing my hair and I asked her to go slower because she was pulling my hair, instead of going slower, she literally handed me the brush and told me to brush out my own hair. *OMG!!* I was stunned speechless.

If I am paying someone $150 for a cut and color, (which is what I was charged) that stylist should be willing to brush my hair for me and go a little slower and more carefully if they are hurting me. I was so, so, so disappointed. But I know why she did it, she simply did not have time to brush out my hair and also tend to her other customers.

Additionally, part of the experience, for me, is the conversation. I am there to be pampered and I would like to spend more than a few minutes chatting with the person doing my hair. Maybe that is not the type of customer she wants. My calculation is that she spent a total of 15 minutes with me and, with tip, I paid $150. (Again, do the math… you can count the people she was working on and multiply that out, or you can count the time she spent with me and extrapolate… either way, if she charges everyone the same, it works out to $500+ per hour.)

Part of my time there I was sitting (alone) waiting for my hair to dry (in one of those old fashioned chair dryers,) no personal blow out! The blow out is my favorite part… and I think it makes my hair look better… but do not plan on automatically getting a blowout Adeline’s.

The rest of the time I was waiting, alone, for my color to work… no chat time… at all. While she worked on other customers.

Also, she was 45 minutes (!) late getting me into the chair. I can actually forgive that… if it meant more personal attention when it was my turn. But no.

It was like an assembly line, but she was so distracted. Her service is simply not personal enough for me.

Also, when someone is multi-tasking like she does, I fear there is just too much chance for a mistake.

I hate finding another stylist and loyalty is important to me. But I am going find another stylist. She is very busy, I am sure she will not miss me. She has many loyal customers that love her and will be horrified and disagree with this review I am sure. My experience may be unique. Was this just a bad day? I do not think so, I have been to her before. And while the other two times were not this bad, they are not personal and she does work on other people at the same time.

I did not want to post this review anonymously and thought about sending a letter to Adeline personally. However, Duluth is too small to make an enemy. I will check back on this review and if Adeline responds satisfactorily, hopefully with an authentic apology and articulating and effort to improve, then I will take this negative review down. But, no matter what, I will not be back. I have given her three chances.
by Anon xxx.xxx.90.119
October 13, 2014
Are you going to visit this salon again?
Without a doubt!
Did the staff at this salon pressure you to purchase unnecessary products?
Absolutely not! I was never uncomfortable
Does this provider have a good professional reputation within your community?
Yes
Did your provider offer a holistic approach to your experience with them?
I felt that I received so much value from my appointment because of the thoroughly holistic approach they had in place. It's rare. Thank you!
Did this provider seem knowledgeable and competent?
Definitely
by Anonymous xxx.xxx.8.194
September 09, 2014
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
by Anonymous xxx.xxx.216.26
September 07, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.11.66
April 24, 2012
Was it easy to make an appointment with this provider?
Yes
Did this provider answer all your questions?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.11.254
December 07, 2011
Did this provider answer all your questions?
Yes
Was this provider's staff friendly?
Yes
Are you going to visit this provider again?
Without a doubt!
Was it easy to make an appointment with this provider?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by James xxx.xxx.33.214
July 29, 2011
Are you going to visit this provider again?
Without a doubt!
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Would you recommend this provider to others?
I Already Have
by Anonymous xxx.xxx.158.111
July 01, 2011
Did this provider rush your appointment?
No
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider have reasonable prices?
Absolutely!
Did this provider answer all your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.42.209
June 26, 2011
My sister made this appointment for me as a gift, easily done online. The salon is beautiful and artistic, and Adeline is open, personable, interesting, and interested in my input, as well. She is very supportive of me as a long-hair person, which is such a treasure to find! I will Definitely return.
by Moonlily
May 02, 2011
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider offer any coupons, discounts or promotions?
Yes
Was this salon easy to locate?
Absolutely! It couldn't have been easier!
Did you spend a lot of time in the waiting area at this salon?
No, my appointment started at the scheduled time
Did the stylist spend extra time washing your hair?
The stylist quickly washed my hair, but she/he didn't go above and beyond.
by Anonymous
April 18, 2011
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Map and Directions
1132 East 9th St., Duluth, MN 55805