The shampoo and conditioner they used wasn't top of the line but it did it's job. They have absolutely fantastic customer service. I called to find out the price of my beauty treatment and they answered the phone within a couple of rings. They were happy to answer all of my questions and give me the price of my beauty treatment over the phone. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I always have a lot of questions, but they were able to answer every single one of them thoroughly, and clearly. They are definitely experts. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page.